Frequently Asked Questions
Let's make this as easy as possible. Over our years in business, these are the questions customers ask us most often. If you have a question that isn't answered here, give us a call or send us an email using the details on our Inquire page.
Do you do interior decorating?
Yes, we offer full-spectrum interior and exterior decorating. We have you covered for anything Christmas.
I have a large home with a lot of land. What can you do?
An outdoor installation can consist of the following: we can follow the contours of the roof and gables with large bulb lights, use icicle lights on the gutters, place small lights or a lit garland around large windows, use wreaths on all gable ends and doors, place lit potted spruce or fir trees on either side of the front door, illuminate driveways and paths with stake lights, light shrubs and bushes and illuminate larger trees either by wrapping each branch with lights or using rope-light motifs and other exclusive products.
Do we have to be home for the installation?
Not at all. We can work hand in hand with your caretaker or property management company so that you can arrive home after an installation is complete and everything is ready for you. Someone will need to be present to ‘sign off’ on the installation.
Where do you do business?
We serve Colorado from Grand Junction and Rifle to Denver and the Front Range, including Glenwood Springs, Aspen, the Roaring Fork Valley, Vail Valley, Summit County, Estes Park, Logan County and the ski towns in between.
How soon should I call to organize a decorating job?
As soon as you know you’d like to use our services, you should contact us. The installation period is only 8 weeks long, and we naturally have a limit on the number of customers we can accept. During early November we mainly install commercial clients, with residential homes starting at the end of November and running right through to December 23. The sooner you call, the more choice of install date you will have.
Can I add more decorations/lights after the installation if I want them?
Potentially. It is important that you read the proposal very carefully to ensure that you will have everything you want. Of course, if it is possible to squeeze in your extra requirements, we will do our best to do so, but it may not necessarily be right away due to a very tight schedule during the season.
Can we decide when we want everything taken down?
At the time of your installation, we will discuss your preferences for when you want everything taken down and stored.
What is the difference between your products and the ones bought in stores?
Our lights are of a commercial standard and of the highest possible quality. Lots of our décor is handcrafted by our team, and we use unique handmade products from workshops in Europe. Most of our suppliers make products exclusively for us, and you won't even find them in luxury department stores.
How do the lights turn on and off?
All lights can be fitted with daylight sensors or timers so that they will light up to suit you. We will do this at installation.
Will you install lights that I already own?
Unfortunately not. We cannot guarantee their quality or be responsible for them working through the duration of their installation.
Is there likely to be any damage to our property from installing outdoor lights?
We do need a way to secure lights, wreaths, and garlands, so we attach small clips and fixings. However, we are very conscious about making as little impact as possible.
What happens if our lights go out after they are installed?
It is highly unlikely that this will happen, but by their very nature light bulbs can fail. Our lights are designed so that if one bulb goes out, the rest will not be affected. If a large section goes out due to product failure, we will come out and fix it.